It’s easy to sign up for the analytics platform. You can also review the platforms that are working well to determine if you are doing something different on them that might be contributing to overall success. This helps you determine whether a particular platform needs to be better optimized. It’s designed to be a cross-platform bot analytics tool, so you can see how your bot is fairing across all of your different marketing channels. If you want to see longer-term trends, then use the Last 7 days and Last 30 days settings.įurther, you aren’t confined to a single platform with Chatbase.
This is especially helpful if you just made updates. If you want more “real-time” feedback, then Today and Yesterday will provide you quick insights into how the bot is functioning. You can break the data down by the following time frames: The goal of these stats is to provide you with information on how well the chatbot is working and to see overall trends in user behavior. If you’re familiar with Google Analytics, these metrics should be familiar to you. Sessions (daily sessions, daily sessions per user, session time per user and user messages per session).You are taken to a dashboard where you can see information like: The user interface is fairly straightforward. What best works for increasing conversions.The purpose of this service is to help bot builders better understand the following: It lets you both analyze and optimize your bots. Chatbase is a free, cloud-based tool that integrates with your current Google account and allows you to integrate your bots into the analytics platform. But, the question becomes what is it and how does it work? What does Chatbase do?Ĭreated by Google’s internal research and development incubator, Area 120, it was developed by Hari Rajagopalan and Ofer Ronen. Now, everyone can take advantage of the new platform. The platform had been in the testing phase for months with early adopters like HBO, Keller Williams and Ticketmaster.
Google recently publicly released Chatbase, an analytics platform designed to help users better understand the effectiveness of their chatbots.
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